Cancellation Policy

For individual bookings, our standard cancellation terms are:

• 7 or more days before arrival — full refund, minus any payment processing fees.
• 3–6 days before arrival — 50% refund of the total booking value.
• Within 72 hours of arrival, or no-show — non-refundable.

If you do not arrive on your scheduled check-in date without prior notice, your reservation will be treated as a no-show and the full booking amount will be forfeited. Please contact us as early as possible if your plans change.

We’re happy to help you reschedule your stay, subject to availability, if you let us know at least 72 hours before your original check-in date. Rescheduling requests made within 72 hours of arrival will be treated per our standard cancellation terms above.

Group bookings (5+ rooms) and corporate retreats may be subject to a separate cancellation schedule and advance-payment terms, communicated in writing at the time of booking confirmation.

In circumstances beyond either party’s reasonable control — natural disasters, government travel restrictions, or similar events — we will work with affected guests in good faith on rescheduling or credit options on a case-by-case basis.

To cancel or reschedule a booking, contact our reservations team at riovistaresorts25@gmail.com or 63553 55060, quoting your name and booking dates. Refunds, where applicable, are typically processed within 7–10 business days.

For any questions about this Cancellation Policy, reach out to us at riovistaresorts25@gmail.com.